We can cancel your website order as long as it hasn't been shipped yet. Once a label has been created, orders can't be cancelled. Please message us as early as possible to cancel an order!

We can cancel your livesale order as long as it hasn't been shipped yet. Once a label has been created, we can't cancel your order.

Please note that cancelling a livesale order may incur a restocking fee (see below). This is due to the massive amounts of time and labor that goes into the livesale process.

Ghosting or not paying for your livesale claims may cause you to be banned from future livesales and website orders. Please read more about our livesale rules here.

Yes, we accept returns! You don't even need to tell us why.

Most items may be returned if you contact us within 14 days of receiving your package.

Please note that original shipping fees are non-refundable. If your purchase qualified for free shipping, our actual shipping costs will be deducted from your return. You are responsible for return shipping costs.

Some items can't be returned - see below for item return eligibility.

Returning items from a livesale my incur a restocking fee, see below for details.

Please give us 24-72 hours once we receive your package to inspect it and issue your refund. Refunds will be applied back to your original payment method.

Most of our products are eligible for return with these exceptions:

Items marked as clearance

Custom and personalized products, including resized jewelry

Products such as masks where it would be a sanitary risk. These items will clearly be marked as ineligible for return in the product description

If you have any questions about if an item can be returned, please reach out to us! We'd be happy to help

Cancelling or returning some orders may incur a restocking fee of up to 20% or a minimum of $5.

This applies primarily to livesale claims and orders. Orders placed through our website, minus livesale baskets, will not be charged a restocking fee.

If you cancel or return an order that contains both livesale items and items from our website, the restocking fee will only apply to items claimed via livesale.

(For example, you claim a $25 crystal on a livesale. You also add a $30 necklace to your cart, then place your order. The next day you change your mind and cancel your entire order. Your order would incur a $5 restocking fee - 20% of $25)

We do this because livesales are very time and resource intensive events. The restocking fee helps offset a small portion of lost time and wages.

Please reach out to us to initiate a return. We will provide you with the return address and instructions to make sure your package makes it back safely!

We can't issue refunds for items we don't receive back in original condition. So it's very important you message us so we can expect your package and insure you send it to the right address.